Excellent Customer Service

No business can exist without a customer. The customer can hire everybody and fire everyone. Knowing how to treat a customer is key to maintaining his continued loyalty and patronage. This course will teach participants how to maintain excellent relationships with their customers and other stakeholders.

 Learning objectives:

  • Who is a customer?
  • Profiling different types of customers
  • Know Your Customer (KYC)
  • Assessing customer needs and how to meet them
  • Communicating with customers
  • Responsibilities towards customers
  • Ensuring customer continued loyalty
  • Handling difficult customers
  • Training staff who deal with customers
  • Motivating customers to bring others
  • Managing internal customers
  • Organizational culture and customer service
  • Practical case studies

For whom:  Marketing staff, Heads of departments etc

Fee:              Fifty thousand naira only

Duration:   One day