Effective Cash And Teller Operations

The cash and teller unit is the department where cash is received from depositors and where cash is paid to third parties. The bank vault is the strong room where all cash and other valuables are held for safe keeping. The risk of physical loss of cash is highest in this department. This course teaches participants best practice methods on how to handle cash transactions including posting into the accounting system. Head of Operations, Cash officers, tellers, note counters and other operational staff will find this course very useful.

Learning contents:

  • The nature of cash and teller department
  • Personality traits expected from the teller
  • Agreeing the vault in the morning
  • Posting transfer of cash to tellers at day beginning
  • Recording and posting cash receipts from third parties
  • Verifying customer mandate – authorization, signature verification, ID cards
  • Posting payment of cheques and other vouchers
  • Time stamping documents and photographing third party customers making large withdrawals
  • Balancing transactions at day end –cash at hand, physical tickets and posted transactions.
  • Shipping cash to the vault
  • Balancing the teller’s till box
  • Overages and shortages and their implications
  • How to treat late transactions
  • Agreeing the vault at day end
  • Microfilming & Call over of posted tickets

For whom:  All cash officers and tellers of banks


Fee:              Seventy thousand naira only

Duration:      One day